​LaFontaine, Doug <lafontained@grotonutilities.com>;​Blacker, Katherine <blackerk@grotonutilities.com>​
Hi Ed,

 

Per our phone conversation, I called the customer today and explained the reasoning behind the change in policy for the meter pit installation. He is still not happy and is planning to attend the next commissioner meeting to express his concerns. He also mentioned that he contacted the Mayor of Ledyard and is waiting for a call back regarding the matter.

 

I explained that the reason for the policy change, as we discussed, is due to recent leaks and the resulting burden on ratepayers, as well as the maintenance challenges for both the customer and us.

 

Please let me know if you have any questions.

 

Best,

Mo