Tina - what happened? From my understanding it was a toilet leak, which it was the flapper that amount of usage is possible. This is an astounding leak! The problem we will be facing on this is ALL that water went into the sewer. Just curious - what is the water total? 69,561 Gallons ($1,753.76) (Steve Banks from waste system was complaining about higher flow rates this past month!) – This month March or April? The usage is actually low (6,578,815) Tina M Daniels General Manager|Customer Service 860.446.4006 | danielst@grotonutilities.com From: water pollution control authority Sent: Tuesday, April 7, 2026 4:40 PM To: Daniels, Tina Cc: Ian Stammel ; Matthew Bonin ; Siano, Danielle Subject: Re: Water / Sewer Service  [EXTERNAL EMAIL] CAUTION: External Sender. Do not click on links or open attachments unless you trust the sender and expected this message. Disclaimer The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful. This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast, a leader in email security and cyber resilience. Mimecast integrates email defenses with brand protection, security awareness training, web security, compliance and other essential capabilities. Mimecast helps protect large and small organizations from malicious activity, human error and technology failure; and to lead the movement toward building a more resilient world. To find out more, visit our website. water pollution control authority ​Daniels, Tina ​ ​Ian Stammel;​Matthew Bonin;​Siano, Danielle ​ Tina - what happened? This is an astounding leak! The problem we will be facing on this is ALL that water went into the sewer. Just curious - what is the water total? (Steve Banks from waste system was complaining about higher flow rates this past month!) Ed Lynch, WPCA Mobile 646-732-9224 Daniels, Tina ​water pollution control authority​ ​Ian Stammel;​Matthew Bonin;​Siano, Danielle ​ Below, customer will be coming to the Ledyard Commission meeting this month to be asking for forgiveness on the sewer. Mr. Rios is a great paying customer and is excellent payment standing. Mr. Rios contact me right away about the issue and did a payment arrangement. I attached the customers most recent invoice for review. Tina M Daniels General Manager|Customer Service 860.446.4006 | danielst@grotonutilities.com From: Marc Rios Sent: Tuesday, April 7, 2026 12:15 PM To: Daniels, Tina Subject: Re: Water / Sewer Service I recently received a water bill for the month of March in the amount of $4,178.91. This came as a major shock because historically my water bill is around $200-$300. I received a voicemail around that same time frame from WPCA notifying me of the sudden increase in water usage. They mentioned it might be due to running toilets, which turns out to have been the case. We have 3 toilets, 2 of which are rarely used and one that is the primarily used toilet. All 3 turned out to be running. We purchased a 3” flush valve kit for the primary toilet and that solved the issue. For the other 2 toilets we purchased universal fill valve and flapper kits, which solved the issue for those toilets. We currently have no running toilets. I’ve attached copies of both receipts for the parts purchased as well as a screenshot of the water usage history and bill history. Thank you! Inline image Inline image From: Marc Rios Sent: Tuesday, April 7, 2026 9:43 AM To: Daniels, Tina Subject: Re: Water / Sewer Service  Hi Tina, I am just following up to request an adjustment for my sewer charges. If you could forward my request to the commission for consideration that would be greatly appreciated. Thank you! Sent from Yahoo Mail for iPhone On Tuesday, March 31, 2026, 12:03 PM, Daniels, Tina wrote: Mark, I strongly recommend submitting a request for a sewer charge adjustment to the Ledyard WPCA Commission. The commission meets on the fourth Tuesday of each month; the next meeting is scheduled for April 28th at 7:00 p.m. at the Town of Ledyard Annex Building. If you plan to request an adjustment, please email me, and I will forward your request to the commission for consideration at the upcoming meeting. Rules and Regulation Section: DISPUTED BILLS. Any Customer who has a question or complaint or who disputes all or part of his/her bill after receiving a termination notice (Final Notice) may contact any Customer Service Representative handling credit matters who will answer the Customer's inquiry. If the Customer remains unsatisfied, they may have a Review Officer (General Manager - Customer Service) review the dispute. Any such request must be made within thirteen (13) days. If the dispute remains unresolved after the review by the Review Officer, the Customer may request in writing a further investigation and hearing by the Ledyard WPCA Commission or as required by law. CHARGE ADJUSTMENTS. This is intended to address high sewer usage charges caused by water pipe breaks (leaks) or appliance failures that develop inside a building. As further defined hereinafter, this regulation addresses only those leaks that are catastrophic in nature, and result in the water not reaching the wastewater facility for treatment. Applicability. A sewer charge adjustment will not be considered in the following cases: a) The water lost was discharged to a drain that resulted in the water reaching the Wastewater Treatment Plant. b) Customer failed to make repairs to a pipe, appliance or fixture known to have defects or need repair. c) High usage occurred more than thirty (30) days after customer received a high bill or high usage notice from Ledyard WPCA. d) Customer is unwilling to allow utility staff access or entry to inspect the reported leak and/or repairs made. e) High usage is due to watering of lawns, trees, or gardens. f) High usage is due to pool fill, unless the Customer meters the water used. (See Section 8.12.) g) High usage is due to failure to turn off hoses, sprinklers, or sprinkler systems. h) High usage is due to negligent water use or other incident within the customer’s control. Application Process. An adjustment may be granted when ALL of the following conditions are present: Customer notifies Ledyard WPCA Customer Service of an excessive utility bill that may be related to a leak within 30 days of the date of the bill; and Leak occurred on the customer's side of the meter; and Plumber’s receipt or other proof confirms the leak was repaired. No adjustments will be granted where any of the following situations exist: a) Usage above the customer's average monthly consumption is due to seasonal usage such as watering of sod, gardening, adding make-up water to swimming pools or hot tubs, washing vehicles, etc. b) Leak was caused by a third-party from whom the customer is able to recover their costs. Examples include, but are not limited to, theft, vandalism, negligence, and construction damage, unoccupied or vacant properties. c) The meter at said property has been accessed, tampered with, or turned on/off by anyone other than a Groton Utilities employee and that action results in loss of water. Tina M Daniels General Manager|Customer Service A picture containing logoDescription automatically generated 860.446.4006 | danielst@grotonutilities.com www.grotonutilities.com